Frequently Asked Questions
Everything you need to know about your NAMED COLLECTIVE order.
When will my order be shipped?
Orders are typically processed within 2-4 business days. Once dispatched, you will receive a confirmation email with tracking details to follow your package's journey.
What is your return policy?
We offer a 14-day return window from the date of delivery. Items must be in their original, unworn condition with all tags attached to be eligible for a refund.
Do you ship internationally?
Yes, we ship worldwide. Shipping costs and delivery timeframes vary by destination and will be calculated at checkout. Please note that international orders may be subject to local customs duties.
How do I know which size to choose?
Many of our pieces feature a signature oversized fit. We recommend checking the specific size guide located on each product page to find your perfect measurement.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Clearpay.
Are your products ethically produced?
We are committed to responsible manufacturing. All our garments are produced in factories that adhere to strict fair labor standards and prioritize high-quality craftsmanship.